Information
Welcome to our frequently asked questions (FAQs) page for Arch & Beauty. We understand you might have queries about our lash, brow, facial treatments, Hydrafacial, Microneedling, and Dermaplaning services. We've compiled answers to the most common questions to help you feel informed and confident before your visit to our Southampton clinic. If you can't find what you're looking for, please don't hesitate to contact us directly.
Frequently asked questions
At Arch & Beauty, your comfort and satisfaction are our top priorities. We believe in transparency and providing all the information you need to make informed decisions about your beauty treatments. Below, you'll find answers to common concerns and important details about preparing for your appointment.
I've got a skin condition, can I still have treatment?
Your safety and skin health are paramount at Arch & Beauty. If you have a pre-existing skin condition (e.g., eczema, psoriasis, acne, rosacea, allergies), it's crucial to inform us during your booking or consultation. While many treatments may still be possible with modifications, some might be contraindicated. We'll conduct a thorough assessment and discuss any concerns to ensure the chosen treatment is suitable and safe for your specific needs.
I'm under 16, can I still have treatment?
At ArchAndBeauty, we require clients for most of our treatments to be 16 years of age or older. For clients aged 13-15, certain treatments may be available with the explicit written consent of a parent or legal guardian, who must also be present during the consultation and treatment. Please contact us directly at 07481924248 to discuss specific treatments and age requirements.
Do I need to have a patch test?
Yes, for certain treatments involving tints, glues, or solutions (such as lash lifts, lash tints, brow laminations, or brow tints), a patch test is mandatory. This must be carried out at least 48 hours prior to your appointment to ensure you do not have any adverse reactions. No exceptions can be made for your safety. You can pop into our Southampton clinic anytime during opening hours for a quick patch test.
Will the treatment hurt or be uncomfortable?
We strive to make your experience as comfortable and relaxing as possible. Most of our lash, brow, and facial treatments are pain-free and often described as quite soothing. For treatments like Microneedling, there might be some mild discomfort, but we take every measure to minimise it, including using topical anaesthetics if appropriate. Your technician will explain everything beforehand and check in with you throughout the session.
What worries or doubts do people often have before they decide to book an appointment with ArchAndBeauty?
We understand that booking a beauty treatment, especially if it's your first time or with a new salon, can come with questions. Common worries include concerns about the safety of products, the professionalism of technicians, getting the desired results, and potential allergic reactions. At Arch & Beauty, we use only high-quality, professional-grade products, and our technicians are fully qualified and experienced. We conduct thorough consultations to understand your goals and explain the process clearly, ensuring you feel confident and excited about your treatment.
How long do the results last?
The longevity of results varies by treatment. For example, lash extensions typically last 2-3 weeks before needing an infill, while a lash lift can last 6-8 weeks. Facial treatments like Hydrafacial offer immediate radiance that can last for days, with continued improvements from regular sessions. We'll provide detailed aftercare instructions and realistic expectations for each specific treatment during your consultation.
Is there anything important I need to know about preparing for my visit to Arch & Beauty?
Yes, a little preparation can make a big difference! For lash treatments, please arrive with clean lashes, free of mascara and eye makeup. For facial treatments, avoid harsh exfoliants or retinoids for a few days prior. Always remember to complete any required patch tests in advance. We recommend arriving 5-10 minutes early for your first appointment to complete any necessary forms and enjoy a relaxed start to your pampering session. If you have any specific concerns, please contact us.
What are your cancellation or rescheduling policies?
We understand that sometimes life happens. We kindly request at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the slot to other clients. Cancellations or changes made with less notice may incur a cancellation fee. Please refer to our full booking policy or contact us if you have any questions.
Ready to experience Arch & Beauty?
Have more questions, or feeling ready to treat yourself? Explore our full range of lash, brow, and facial treatments, and discover why clients in Southampton trust Arch & Beauty for their beauty needs. Your journey to radiant confidence starts here.